CompleteLash.com is required to collect a 4% NYS sales tax on all orders shipped with a delivery address in the state of New York.
Shipping charges are determined based on the total amount of your order. These rates apply only to orders shipped via ground shipping within the 48 contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Shipments to Hawaii and Alaska, APO/FPO addresses, Puerto Rico, and Canada will incur higher charges.
Returns and Exchange Policy
CompleteLash.com is dedicated to customer satisfaction. We will strive to remedy any problems, but we ask that you contact us within 30 days if you are unhappy with your order. Returns in new condition, in the original packaging are refundable within 30 days less a 25% restocking fee; less any additional shipping costs for CompleteLash.com to ship the item to you. If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping and restocking fee within 30 days. Returns must be received no later than 30 days from date of purchase. After 30 days store credit will be issued on returned items, subject to a 25% re-stocking fee and shipping & handling charges. If you have any questions regarding our policies, contact us.
Secure Orders Online
Orders placed on CompleteLash.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
When you purchase or order a product from CompleteLash.com, or register on our website to receive catalogs, we will ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information. We will also maintain a record of your product purchases. In addition, we may need to contact you via phone or email to address questions or issues specific to your order. This information will be used to make our future marketing efforts more efficient. If you have further questions, please email us.